Transforming Health and Care Experiences with Research and Actionable-Insights
The Journal of Patient Experience is an open access, peer-reviewed publication dedicated to transforming health and care experiences by publishing research and actionable insights aimed to guide practical improvements.
Why publish with us?
● Article types: Research Articles and Briefs, Patient Perspectives, and Industry Insights
● Indexing: PubMed Central (PMC), Clarivate Analytics: Emerging Sources Citation Index (ESCI), ProQuest, Scopus
● Impact factor: designated by Clarivate Analytics
● Peer review: double-blind academic process to ensure quality
Who do we serve?
We are dedicated to advancing the understanding and enhancement of experiences within systems of health and care. We serve as a platform for a diverse range of voices, including (but not limited to) patients, caregivers, consumers, clinicians, and health and care professionals serving health and care. We are invested in promoting dynamic and inclusive contributions to the ongoing dialogue around patient experience.
What do we publish?
● Research Article submissions are typically characterized by a systematic investigation into specific aspects of patient experience, aiming to contribute new knowledge or validate existing theories.
● Patient Perspectives articles amplify the voices of those who experience the health and care system firsthand, contributing to a deeper understanding of patient needs, challenges, and outcomes.
● Industry Insights articles are authored by professionals, clinicians, researchers, and other experts working within the health and care industry.
● Research Brief articles present original research that may not be suitable for a full-length “Research Article” type.
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How do we define “patient experience”?
The Agency for Healthcare Research and Quality (AHRQ) defines patient experience as encompassing the range of interactions patients have with the healthcare system, including interactions with health plans, doctors, nurses, and staff in various healthcare facilities. AHRQ emphasizes that patient experience is distinct from patient satisfaction and focuses more on whether specific elements of care are provided, such as clear communication by healthcare providers, prompt scheduling, and care coordination. (Retrieved from AHRQ, September 9, 2024)
The Beryl Institute defines patient experience as “the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.” This definition highlights the comprehensive nature of patient experience, which involves every aspect of patient interactions within healthcare systems and is deeply influenced by the organization’s cultural practices. The Beryl Institute also emphasizes that improving patient experience involves not only patient perceptions but also the human experiences of families, healthcare workers, and the broader community. (Retrieved from The Beryl Institute, September 9, 2024)