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Journal of Patient Experience

Leadership & Board

The people behind the journal

A global editorial team and review community committed to advancing patient experience scholarship and real-world improvement.

Editorial team

Editors & leadership

Portrait of Laura Cooley

Laura CooleyPhD

Editor-in-Chief

@LauraCooleyPhDLauraCooleyPhD.com

As Editor-in-Chief of the Journal of Patient Experience, Laura advocates for improved health and experience outcomes through evidence-based research and practice. As a mission-driven professional, she aims to drive value through strategic thought leadership, program development, and academic scholarship to improve patient experience outcomes. She holds a PhD in Health Communication and provides consultative support and speaks at high-profile conferences as a recognized subject matter expert. She most recently led The Academy of Communication in Healthcare, where she consistently partnered with C-Suite leaders to support the development and implementation of their Patient Experience strategies. She developed and managed a robust portfolio of healthcare enterprise affiliates. Laura is Co-Editor for “Communication Rx: Transforming Healthcare through Communication and Relationships,” a popular book in the McGraw-Hill Professional Series. In her role at the Journal of Patient Experience, she leads a team dedicated to creating influential content focused on patient experience research and education.

Portrait of Gretchen Holmes

Gretchen HolmesPhD

Associate Editor, Patient-Family-Caregiver Perspectives

@gretchennholmes

Gretchen Holmes, PhD, serves as the Associate Dean for Graduate Medical Education and DIO for Sam Houston State University College of Osteopathic Medicine. Dr. Holmes is an experienced researcher having published in top journals including Health Communication, Psycho-Oncology, and Injury Epidemiology. Her published research includes work in obesity management, rapport, and provider-patient communication. She has served as a national-level patient advocate for the National Cancer Institute since 2002 and serves as an Associate Editor for Patient, Family and Caregiver Perspectives for the Journal of Patient Experience. She is the author of “The Work in Between: A Memoir About Stepping Out of My Shadows” and hosts The Work in Between podcast.

Portrait of Barbara Lewis

Barbara LewisPhD, MBA

Associate Editor, Patient-Family-Caregiver Perspectives

Barbara Lewis, PhD, MBA, of the UNLV School of Public Health, launched a three-decade career first as a journalist writing for numerous national publications, such as The Wall Street Journal and, more recently, the Journal of Patient Experience, Modern Healthcare, and BMJ. She worked as an on-camera consumer, health, and safety reporter for an ABC television affiliate. After receiving her MBA from the UCLA Anderson School of Management, Barbara founded a marketing consulting firm to help businesses grow. Act three of Barbara's career began when she wrote “Joan's Family Bill of Rights” about her sister's last days in the ICU. After talking to hospital groups about her experience, she was inundated by healthcare personnel who told her their tragic stories. As a result, she decided to devote her life to improving the patient experience.

Portrait of David Bernstein

David BernsteinMD, PhD, MBA

Associate Editor, Value-Based Health Care and Clinical Transformation

David N. Bernstein, MD, PhD, MBA, MEI, is a Senior Researcher at Harvard Business School and a Resident Physician in the Harvard Combined Orthopaedic Residency Program (HCORP), based out of Massachusetts General Hospital. At Harvard Business School he works alongside Professors Michael E. Porter and Robert (Bob) S. Kaplan on health care transformation initiatives. David is a prolific health services scientist and sought-after key opinion leader. He is the Special Advisor for Patient-Reported Outcome Measures (PROMs) to the Orthopaedic Surgeon-in-Chief at Boston Children's Hospital and a Clinical Advisor within the Department of Population Health Management at Mass General Brigham. He advises a number of think tanks and governments globally on health care transformation initiatives and served as a fellow at the National Academy of Medicine (NAM).

Portrait of Corey Adams

Corey AdamsDrPH

Associate Editor, Australian Institute of Health Innovation (Macquarie University) — Sydney, Australia

Corey Adams, RN, Grad Dip Psych, MBA, DrPH, Australian Institute of Health Innovation (Macquarie University), is a mixed-methods researcher, located in Australia, with a strong focus on Patient Experience and healthcare quality improvement. With over 20 years of healthcare experience, including background as an ICU Registered Nurse, Corey has sought to identify strategic initiatives to improve experiences for both patients and staff in the healthcare setting. He has published research on best-practice methods to evaluate and enhance healthcare services, including the use of co-design to improve healthcare experiences and outcomes.

Portrait of Filippo Giliberti

Filippo GilibertiMSc

Associate Editor, Villabella Institute for Complex Care — Riolo Terme (Ravenna), Italy

Filippo Giliberti is CEO for Villabella Institute for Complex Care, located in Italy. Filippo helped Villabella achieve its first international accreditation status with Accreditation Canada in 2021. Filippo brings operational, educational and academic experience in healthcare, both in community-based and health systems settings. He specifically worked in community-based settings by writing Community Health Needs Assessments and participating in strategy-building activities. Filippo holds an Honours Bachelor of Arts from the University of Toronto and a Masters in Evidence-Based Healthcare from the University of Oxford. He is also part of the Editorial Leadership Board for the Journal of Patient Experience, focusing on digital health innovation and patient-reported outcome and experience measures. Filippo is particularly interested in developing evidence-based policies and clinical practice guidelines. He appreciates innovative ways to engage patients and staff in mental health and infection prevention and control interventions, thus increasing system capacity and resilience.

Editorial Leadership Board

Editorial Leadership Board 2026–2027

Senior leaders and recognized experts who serve as thought partners to the Editor-in-Chief — shaping journal priorities and strengthening our global impact.

18 members

  • Corey Adams

    Australian Institute of Health Innovation (Macquarie University) — Sydney, Australia

  • Geri Lynn Baumblatt

    Rush University Medical Center & Articulations Consulting — United States

  • David N. Bernstein

    Harvard Orthopaedic Surgery / Mass General Brigham — Boston, MA, USA

  • Rachel Biblow

    Outcomes Institute — Pennsylvania, USA

  • Sofica C. Bistriceanu

    EPCCS, APHC Member — Targu Neamt, Romania

  • Vesna Cado

    International University of Monaco — Monaco

  • Jennifer Carron

    BJC Health — St. Louis, MO, USA

  • Ganisher Davlyatov

    University of Oklahoma Health Sciences Center — Oklahoma City, OK, USA

  • Christina (Christy) Dempsey

    Christina Dempsey Enterprises, LLC — Springfield, MO, USA

  • Filippo Giliberti

    Villabella Institute for Complex Care — Riolo Terme (Ravenna), Italy

  • Krista Hirschmann

    Rodale Institute — Allentown, PA, USA

  • Gretchen Holmes

    Sam Houston State University College of Medicine — Conroe, TX, USA

  • Barbara Lewis

    Health Care PX & University of Nevada, Las Vegas — Los Angeles, CA, USA

  • Kathy Leonhardt

    The Joint Commission — Oakbrook Terrace, IL, USA

  • Deirdre Mylod

    Press Ganey Associates — South Bend, IN, USA

  • Patrick Oben

    WellForm MD — Ankeny, IA, USA

  • Patrick Ristau, PhD, MA, MSc

    Deggendorf Institute of Technology — Deggendorf, Bavaria, Germany

  • Taylor Sewell

    Columbia University Vagelos College of Physicians and Surgeons — New York, NY, USA

Peer Review Board

Peer Review Board 2026–2027

A worldwide community of clinicians, researchers, and patient representatives who uphold the rigor and clarity of every JPX submission.

90 members

  • Romer Alessia

    University Bern, Institute of Primary Health Care — Bern, Switzerland

  • Lucía Feito Allonca

    VIA Diabetes — Spain

  • Alice Andrews

    Value-Based Health and Care Academy, Swansea University — Wales, UK

  • Rania Azmi

    Fadia Survive & Thrive International Cancer Association — Kuwait

  • Ella Balasa

    Balasa Consulting — Richmond, USA

  • Hassan Bencheqroun

    University of California Riverside School of Medicine — San Diego, CA, USA

  • Sofica C. Bistriceanu

    EPCCS, APHC Member — Targu Neamt, Romania

  • Peter M. Black

    Independent Consultant — Austin, TX, USA

  • Cate Brady

    IU Health (formerly) — Chicago, IL, USA

  • Bijayalaxmi Biswal

    University College London — London, UK

  • Courtney Burnett

    HealthPartners & University of Minnesota — Saint Paul, MN, USA

  • Taneal D. Carter

    National Comprehensive Cancer Network — Philadelphia, PA, USA

  • Isabela Castro

    Ariadne Labs — Rio de Janeiro, Brazil

  • Chiamaka Chine

    Chi Group Enterprises — Winnetka, USA

  • Chung-Yi Chiu

    University of Illinois Urbana-Champaign — Urbana, IL, USA

  • Valerie Choniuk

    Agilon Health — Callahan, FL, USA

  • David Craig

    Gryt Health, Inc. — Rochester, NY, USA

  • Ashanti Cromedy

    University of Kentucky — USA

  • Theresa Dawson

    Pepperdine University — Manhattan Beach, CA, USA

  • Andrea L. DeJesus

    AIDS Healthcare Foundation — Cleveland, OH, USA

  • Lorraine Duffy

    Royal College of Surgeons in Ireland — Dublin, Ireland

  • Shaimaa El Shafei

    Quality and Accreditation Directorate — Kuwait

  • Maryjan Fiala

    University of Nebraska Medical Center; Kansas State University — Omaha, NE, USA

  • Pauline Frank

    Patient Co-Next — Switzerland

  • Melissa Frew

    UHN Healthcare Human Factors — Toronto, Canada

  • Shivranjani Gandhi

    University of Massachusetts Amherst — Northampton, MA, USA

  • Vanessa Gerdes

    Maxim Healthcare Services — Victorville, CA, USA

  • Arash Ghaffari-Rafi

    University of California, Davis — Sacramento, CA, USA

  • Tyra Girdwood

    University of Tennessee Health Science Center — Memphis, TN, USA

  • Monique Gore-Massy

    Independent Consultant — West Orange, NJ, USA

  • Heather Guidone

    Center for Endometriosis Care — USA

  • Sanhita Gupta

    The Public Health Club — Fremont, CA, USA

  • Anne-Marie Hamoir

    Independent Consultant — Brussels, Belgium

  • Yara Abou Harb

    American University of Beirut Medical Center — Lebanon

  • Kathleen Ellen Heskett

    Practicing Excellence — Travelers Rest, SC, USA

  • Katie Hurst

    Patient and Community Engagement — Canada

  • Kiran Kakade

    National Law School of India University — New Delhi, India

  • Mridula Kapil Bhargava

    Diabetes Fighters' Trust — Delhi, India

  • Yasir Khalid

    William Osler Health System — Canada

  • Nazeer Khan

    Baqai Medical University — Karachi, Pakistan

  • Kathleen Kieran

    Seattle Children's Hospital — Seattle, WA, USA

  • Jenny King

    Picker Institute Europe — Oxford, UK

  • Lara Klick

    Klick Advisors — USA

  • Kristina Kokorelias

    University of Toronto & Sinai Health — Toronto, Canada

  • Pranav Kumar

    Infection Control Academy of India — Hyderabad, India

  • Jennifer (Jenn) Lonzer

    Sutter Health — San Francisco, CA, USA

  • Madeleine Luvisa

    Independent Consultant — Hamilton, Canada

  • Lisa Machado

    CML Network — Toronto, Canada

  • Umair Majid

    Trillium Health Partners; University of Toronto; McMaster University — Toronto, Canada

  • Kristen McCreight

    Hospice RN Liaison (formerly AdventHealth/HCA) — Granbury, TX, USA

  • Ny'Nika T. McFadden

    Texas State University — San Marcos, TX, USA

  • Ankit Mehta

    University of Minnesota & HealthPartners — Minneapolis, MN, USA

  • Mariam Mohamed AlMujaini

    Cleveland Clinic Abu Dhabi — UAE

  • Joseph Anthony Martinez

    Geisel School of Medicine at Dartmouth College — Hanover, NH, USA

  • Hazelin Ngan

    New York City Health & Hospitals — New York, NY, USA

  • Surachat Ngorsuraches

    Auburn University — Auburn, AL, USA

  • Erica Olenski

    FINN Partners — McKinney, TX, USA

  • Katie Owens

    Healthcare Experience Foundation — Pensacola, FL, USA

  • Velma L. Payne

    University of Arizona — Boise, ID, USA

  • Cheryl Petru

    Heal Canada — Toronto, Canada

  • Leslie Pineda

    Thrive Health — Surrey, Canada

  • Dominique Pilon

    Centre des soins et services sociaux de l'Outaouais — Québec, Canada

  • Noela Marie Prasad

    Independent Consultant — Melbourne, Australia

  • Denise Ingram Quigley

    RAND Corporation — Santa Monica, CA, USA

  • Marwa Rabie Ramadan

    Axios International — Muscat, Oman

  • Jill Rabin

    Northwell Health — New York, NY, USA

  • Ricardo Ramos

    Patient Centricity Consulting — Naperville, IL, USA

  • Minha Rajput-Ray

    Curaidh Clinic — Dundee, UK

  • Pamela Reddy

    Armed Forces Hospital — Saudi Arabia

  • Ashish Rishi

    Unwritten Health LTD — London, UK

  • Sarah Rysdyk

    Medical College of Wisconsin — Wauwatosa, WI, USA

  • Lisa Savitt

    SmithSove — Randolph, NJ, USA

  • Mohammad Asif Sheikh

    Christ University — Bengaluru, India

  • Alex Sheehan

    Tulane University & One Mind — New Orleans, LA, USA

  • Dana E. Sherwin

    The Thinking Patient, LLC — New York, USA

  • Ashish Sharma

    Women's and Children's Health Network — Australia

  • Anita Silwal

    Oklahoma State University — Stillwater, OK, USA

  • Prabhjyot Singh

    Trinity Health — Livonia, MI, USA

  • Sarah Small

    Otsuka Precision Health — Sharon, MA, USA

  • Silvia Smith

    University of North Carolina at Pembroke — USA

  • Laura Smith van Carroll

    Metabolic Support UK — Manchester, UK

  • Jonathan D. Sonis

    Mass General Brigham — Boston, MA, USA

  • Nicola Spezia

    Sant'Anna School of Advanced Studies — Pisa, Italy

  • Kristi Stern

    Ardent Health — Tyler, TX, USA

  • Basel Tarab

    Harvard Medical School — Concord, MA, USA

  • Shakima L. Tozay

    AcademyHealth — Stanwood, WA, USA

  • Tiana L. Turner-Meredith

    Montefiore Medical Center — Bronx, NY, USA

  • Deborah Ventz-Migneco

    Tidelands Health — Murrells Inlet, SC, USA

  • Andrew Well

    Vanderbilt University School of Medicine — Nashville, TN, USA

  • Judith Wolfe

    University Hospitals — Cleveland, OH, USA

Join the board

Interested in reviewing?

Volunteer reviewers can elevate to join our Editorial Review Board. We invite applications annually — reach out to express your interest.

Published with
Sage Publishing · Open access
Indexing
PubMed Central · ESCI · ProQuest · Scopus

We typically respond within a few business days.