Leadership & Board
Laura Cooley
Editor-in-Chief
As Editor-in-Chief of the Journal of Patient Experience, she advocates for improved health and experience outcomes through evidence-based research and practice. As a mission-driven professional, she aims to drive value through strategic thought leadership, program development, and academic scholarship to improve patient experience outcomes. She holds a PhD in Health Communication and provides consultative support and speaks at high-profile conferences as a recognized subject matter expert. She most recently led The Academy of Communication in Healthcare, where she consistently partnered with C-Suite leaders to support the development and implementation of their Patient Experience strategies. She developed and managed a robust portfolio of healthcare enterprise affiliates. Laura is Co-Editor for “Communication Rx: Transforming Healthcare through Communication and Relationships”, a popular book in the McGraw-Hill Professional Series. In her role as Editor-in-Chief at The Journal of Patient Experience (an open-access peer-reviewed academic publication) she leads a team dedicated to creating influential content focused on patient experience research and education.
Rachel Biblow
Associate Editor of Strategy, Innovation, and Outcomes
Rachel Biblow, MSW, President & CEO Outcomes Institute, is a strategic advisor and healthcare transformation leader who helps organizations move beyond incremental improvements to meaningful change with differentiated results. As President & CEO at the Outcomes Institute, Rachel works with senior healthcare executives to create clarity and alignment around top strategic priorities. With over 20 years of leadership experience at organizations including ChenMed, Press Ganey, and Children’s Hospital of Philadelphia, she brings both strategic insight and practical implementation expertise. Rachel earned her bachelor’s at Pennsylvania State University, and holds a master’s from the University of Pennsylvania. She is a certified coach, serves as National Chair of the Medical Advisory Board for Team IMPACT, and as Associate Editor for Strategy and Innovation at the Journal of Patient Experience.
Gretchen Holmes, PhD
Associate Editor, Patient-Family-Caregiver Perspectives
Gretchen Holmes, PhD, Associate Dean for GME & DIO Sam Houston State University College of Osteopathic Medicine, serves as the Associate Dean for Graduate Medical Education and DIO for Sam Houston State University College of Osteopathic Medicine. Dr. Holmes is an experienced researcher having published in top journals including Health Communication, Psycho-Oncology, and Injury Epidemiology. Her published research includes work in obesity management, rapport, and provider-patient communication. She has served as a national-level patient advocate for the National Cancer Institute since 2002 and serves as an Associate Editor for Patient, Family and Caregiver Perspectives for the Journal of Patient Experience. She is the author of The Work in Between: A Memoir About Stepping Out of My Shadows and hosts The Work in Between podcast.
Katherine Osborne
PhD, Managing Editor
In her role for the Journal of Patient Experience Katherine direct the peer-review process and support the editorial team. She is also the Director of Education and Research for the Academy of Communication in Healthcare. With a PhD in Health Communication, her dedication to the field of Patient Experience has spanned a little over a decade. In addition to her work with the Journal, Katherine enjoys reading and spending time with her two pups.
Barbara Lewis, PhD
Barbara Lewis, PhD, MBA, UNLV School of Public Health, launched a three-decade career first as a journalist writing for numerous national publications, such as The Wall Street Journal and, more recently, the Journal of Patient Experience, Modern Healthcare, and BMJ. She worked as an on-camera consumer, health, and safety reporter for an ABC television affiliate. After receiving her MBA from the UCLA Anderson School of Management, Barbara set the stage for act two of her career, founding a marketing consulting firm to help businesses grow. Act three of Barbara’s career began when she wrote Joan’s Family Bill of Rights about her sister’s last days in the ICU. After talking to hospital groups about her experience, she was inundated by healthcare personnel, who told her their tragic stories. As a result, she decided to devote her life to improving the patient experience.
Brian Wagner
David Bernstein, MD, PhD, MBA
David N. Bernstein, MD, PhD, MBA, MEI, Senior Researcher, Harvard Business School Resident Physician, Harvard Combined Orthopaedic Residency Program Mass General Brigham. He is an orthopaedic surgery resident physician in the Harvard Combined Orthopaedic Residency Program (HCORP), which is based out of Massachusetts General Hospital, and a senior researcher at Harvard Business School, where he works alongside Professors Michael E. Porter and Robert (Bob) S. Kaplan on health care transformation initiatives. David is a prolific health services scientist and sought after key opinion leader. He is the Special Advisor for Patient-Reported Outcome Measures (PROMs) to the Orthopaedic Surgeon-in-Chief at Boston Children’s Hospital and a Clinical Advisor within the Department of Population Health Management at Mass General Brigham. Further, he advises a number of think tanks and governments globally on health care transformation initiatives and served as a fellow at the National Academy of Medicine (NAM).
EDITORIAL LEADERSHIP BOARD 2026 - 2027
- Corey Adams
Australian Institute of Health Innovation (Macquarie University) — Sydney, Australia - Geri Lynn Baumblatt
Rush University Medical Center & Articulations Consulting — United States - David N. Bernstein
Harvard Orthopaedic Surgery / Mass General Brigham — Boston, MA, USA - Rachel Biblow
Outcomes Institute — Pennsylvania, USA - Sofica C. Bistriceanu
EPCCS, APHC Member — Targu Neamt, Romania - Vesna Cado
International University of Monaco — Monaco - Jennifer Carron
BJC Health — St. Louis, MO, USA - Ganisher Davlyatov
University of Oklahoma Health Sciences Center — Oklahoma City, OK, USA - Christina (Christy) Dempsey
Christina Dempsey Enterprises, LLC — Springfield, MO, USA - Filippo Giliberti
Villabella Institute for Complex Care — Riolo Terme (Ravenna), Italy - Katherine Harville
Academy of Communication in Healthcare and Journal of Patient Experience — Lexington, KY, USA - Krista Hirschmann
Rodale Institute — Allentown, PA, USA - Gretchen Holmes
Sam Houston State University College of Medicine — Conroe, TX, USA - Barbara Lewis
Health Care PX & University of Nevada, Las Vegas — Los Angeles, CA, USA - Kathy Leonhardt
The Joint Commission — Oakbrook Terrace, IL, USA - Deirdre Mylod
Press Ganey Associates — South Bend, IN, USA - Patrick Oben
WellForm MD — Ankeny, IA, USA - Patrick Ristau, PhD, MA, MSc
Deggendorf Institute of Technology — Deggendorf, Bavaria, Germany - Taylor Sewell
Columbia University Vagelos College of Physicians and Surgeons — New York, NY, USA
PEER REVIEW BOARD 2026 - 2027
- Romer Alessia
University Bern, Institute of Primary Health Care — Bern, Switzerland - Lucía Feito Allonca
VIA Diabetes — Spain - Alice Andrews
Value-Based Health and Care Academy, Swansea University — Wales, UK - Rania Azmi
Fadia Survive & Thrive International Cancer Association — Kuwait - Ella Balasa
Balasa Consulting — Richmond, USA - Hassan Bencheqroun
University of California Riverside School of Medicine — San Diego, CA, USA - Sofica C. Bistriceanu
EPCCS, APHC Member — Targu Neamt, Romania - Peter M. Black
Independent Consultant — Austin, TX, USA - Cate Brady
IU Health (formerly) — Chicago, IL, USA - Bijayalaxmi Biswal
University College London — London, UK - Courtney Burnett
HealthPartners & University of Minnesota — Saint Paul, MN, USA - Taneal D. Carter
National Comprehensive Cancer Network — Philadelphia, PA, USA - Isabela Castro
Ariadne Labs — Rio de Janeiro, Brazil - Chiamaka Chine
Chi Group Enterprises — Winnetka, USA - Chung-Yi Chiu
University of Illinois Urbana-Champaign — Urbana, IL, USA - Valerie Choniuk
Agilon Health — Callahan, FL, USA - David Craig
Gryt Health, Inc. — Rochester, NY, USA - Ashanti Cromedy
University of Kentucky — USA - Theresa Dawson
Pepperdine University — Manhattan Beach, CA, USA - Andrea L. DeJesus
AIDS Healthcare Foundation — Cleveland, OH, USA - Lorraine Duffy
Royal College of Surgeons in Ireland — Dublin, Ireland - Shaimaa El Shafei
Quality and Accreditation Directorate — Kuwait - Maryjan Fiala
University of Nebraska Medical Center; Kansas State University — Omaha, NE, USA - Pauline Frank
Patient Co-Next — Switzerland - Melissa Frew
UHN Healthcare Human Factors — Toronto, Canada - Shivranjani Gandhi
University of Massachusetts Amherst — Northampton, MA, USA - Vanessa Gerdes
Maxim Healthcare Services — Victorville, CA, USA - Arash Ghaffari-Rafi
University of California, Davis — Sacramento, CA, USA - Tyra Girdwood
University of Tennessee Health Science Center — Memphis, TN, USA - Monique Gore-Massy
Independent Consultant — West Orange, NJ, USA - Heather Guidone
Center for Endometriosis Care — USA - Sanhita Gupta
The Public Health Club — Fremont, CA, USA - Anne-Marie Hamoir
Independent Consultant — Brussels, Belgium - Yara Abou Harb
American University of Beirut Medical Center — Lebanon - Kathleen Ellen Heskett
Practicing Excellence — Travelers Rest, SC, USA - Katie Hurst
Patient and Community Engagement — Canada - Kiran Kakade
National Law School of India University — New Delhi, India - Mridula Kapil Bhargava
Diabetes Fighters’ Trust — Delhi, India - Yasir Khalid
William Osler Health System — Canada - Nazeer Khan
Baqai Medical University — Karachi, Pakistan - Kathleen Kieran
Seattle Children’s Hospital — Seattle, WA, USA - Jenny King
Picker Institute Europe — Oxford, UK - Lara Klick
Klick Advisors — USA - Kristina Kokorelias
University of Toronto & Sinai Health — Toronto, Canada - Pranav Kumar
Infection Control Academy of India — Hyderabad, India - Jennifer (Jenn) Lonzer
Sutter Health — San Francisco, CA, USA - Madeleine Luvisa
Independent Consultant — Hamilton, Canada - Lisa Machado
CML Network — Toronto, Canada - Umair Majid
Trillium Health Partners; University of Toronto; McMaster University — Toronto, Canada - Kristen McCreight
Hospice RN Liaison (formerly AdventHealth/HCA) — Granbury, TX, USA - Ny’Nika T. McFadden
Texas State University — San Marcos, TX, USA - Ankit Mehta
University of Minnesota & HealthPartners — Minneapolis, MN, USA - Mariam Mohamed AlMujaini
Cleveland Clinic Abu Dhabi — UAE - Joseph Anthony Martinez
Geisel School of Medicine at Dartmouth College — Hanover, NH, USA - Hazelin Ngan
New York City Health & Hospitals — New York, NY, USA - Surachat Ngorsuraches
Auburn University — Auburn, AL, USA - Erica Olenski
FINN Partners — McKinney, TX, USA - Katie Owens
Healthcare Experience Foundation — Pensacola, FL, USA - Velma L. Payne
University of Arizona — Boise, ID, USA - Cheryl Petru
Heal Canada — Toronto, Canada - Leslie Pineda
Thrive Health — Surrey, Canada - Dominique Pilon
Centre des soins et services sociaux de l’Outaouais — Québec, Canada - Noela Marie Prasad
Independent Consultant — Melbourne, Australia - Denise Ingram Quigley
RAND Corporation — Santa Monica, CA, USA - Marwa Rabie Ramadan
Axios International — Muscat, Oman - Jill Rabin
Northwell Health — New York, NY, USA - Ricardo Ramos
Patient Centricity Consulting — Naperville, IL, USA - Minha Rajput-Ray
Curaidh Clinic — Dundee, UK - Pamela Reddy
Armed Forces Hospital — Saudi Arabia - Ashish Rishi
Unwritten Health LTD — London, UK - Sarah Rysdyk
Medical College of Wisconsin — Wauwatosa, WI, USA - Lisa Savitt
SmithSove — Randolph, NJ, USA - Mohammad Asif Sheikh
Christ University — Bengaluru, India - Alex Sheehan
Tulane University & One Mind — New Orleans, LA, USA - Dana E. Sherwin
The Thinking Patient, LLC — New York, USA - Ashish Sharma
Women’s and Children’s Health Network — Australia - Anita Silwal
Oklahoma State University — Stillwater, OK, USA - Prabhjyot Singh
Trinity Health — Livonia, MI, USA - Sarah Small
Otsuka Precision Health — Sharon, MA, USA - Silvia Smith
University of North Carolina at Pembroke — USA - Laura Smith van Carroll
Metabolic Support UK — Manchester, UK - Jonathan D. Sonis
Mass General Brigham — Boston, MA, USA - Nicola Spezia
Sant’Anna School of Advanced Studies — Pisa, Italy - Kristi Stern
Ardent Health — Tyler, TX, USA - Basel Tarab
Harvard Medical School — Concord, MA, USA - Shakima L. Tozay
AcademyHealth — Stanwood, WA, USA - Tiana L. Turner-Meredith
Montefiore Medical Center — Bronx, NY, USA - Deborah Ventz-Migneco
Tidelands Health — Murrells Inlet, SC, USA - Andrew Well
Vanderbilt University School of Medicine — Nashville, TN, USA - Judith Wolfe
University Hospitals — Cleveland, OH, USA