Leadership & Board
Patient Experience Symposium
Laura Cooley
Editor-in-Chief
As Editor-in-Chief of the Journal of Patient Experience, she advocates for improved health and experience outcomes through evidence-based research and practice. As a mission-driven professional, she aims to drive value through strategic thought leadership, program development, and academic scholarship to improve patient experience outcomes. She holds a PhD in Health Communication and provides consultative support and speaks at high-profile conferences as a recognized subject matter expert. She most recently led The Academy of Communication in Healthcare, where she consistently partnered with C-Suite leaders to support the development and implementation of their Patient Experience strategies. She developed and managed a robust portfolio of healthcare enterprise affiliates. Laura is Co-Editor for “Communication Rx: Transforming Healthcare through Communication and Relationships”, a popular book in the McGraw-Hill Professional Series. In her role as Editor-in-Chief at The Journal of Patient Experience (an open-access peer-reviewed academic publication) she leads a team dedicated to creating influential content focused on patient experience research and education.
Rachel Biblow
Associate Editor of Strategy, Innovation, and Outcomes,
As a Healthcare Executive she relentlessly pursues better health, experience, and business outcomes. She facilitates transformational results by partnering with organizations to implement an outcomes-based experience model to achieve differentiated value. As an expert advisor she partners with executive leaders and organizations to create clarity around strategic imperatives and intentional process design to achieve transformational outcomes. She most recently led as the Chief Experience Officer of JenCare, where she leveraged her experiences as a Partner & Senior Vice President at Press Ganey to create meaningful results across safety, quality, workforce engagement and patient experience. Prior to Press Ganey, Rachel served at the Children’s Hospital of Philadelphia, leading the strategy and implementation of an enterprise-wide initiative to improve patient and family experience. Rachel is widely recognized for her work advancing patient and family partnerships with health systems to drive value and quality outcomes. She is a founding leader of the National Pediatric Experience Collaborative formed in 2016. She is an international speaker on Experience, Culture, Patient & Family-Centered Care, Leadership Development, Organizational Dynamics and Change.
David Bernstein
Associate Editor of Value-Based Health Care and Clinical Transformation
David N. Bernstein, MD, PhD, MBA, MEI is an orthopaedic surgery resident physician in the Harvard Combined Orthopaedic Residency Program (HCORP) based out of Massachusetts General Hospital and senior researcher at Harvard Business School, where he works alongside Professors Michael E. Porter and Robert (Bob) S. Kaplan to help “fix” health care delivery systems. He holds an appointment as a Visiting Professor at Semmelweis University in Budapest, Hungary. In addition, he is the Special Advisor for Patient-Reported Outcome Measures (PROMs) to the Orthopaedic Surgeon-in-Chief at Boston Children’s Hospital/Harvard Medical School and Special Assistant to the Chief Integration Officer at Mass General Brigham. He advises a number of global think tanks, governments, and other stakeholders on health care transformation initiatives and recently participated in the invite-only National Academy of Medicine (NAM) Emerging Leaders Forum.
Katherine Osborne
PhD, Managing Editor
In her role for the Journal of Patient Experience Katherine direct the peer-review process and support the editorial team. She is also the Director of Education and Research for the Academy of Communication in Healthcare. With a PhD in Health Communication, her dedication to the field of Patient Experience has spanned a little over a decade. In addition to her work with the Journal, Katherine enjoys reading and spending time with her two pups.
Shirin Amouei
Doctoral Fellow
Editorial Leadership Board 2024
- Alpa Vyas, Stanford Health Care
- Barbara Lewis, Joan’s Family Bill of Rights, UNLV, Drexel University College of Medicine
- Christy Dempsey, Christina Dempsey Enterprises (CEO)
- Corey Adams, Australian Institute of Health Innovation (AIHI)
- David N. Bernstein, Mass General Brigham & Harvard Business School
- Deirdre Mylod, Press Ganey Forsta
- Filippo Giliberti, Villabella Institute for Complex Care
- Ganisher Davlyatov, University of Oklahoma Health Sciences
- Geri Lynn Baumblatt, Articulations Consulting
- Jennifer Carron , BJC Healthcare, Washington University School of Medicine, Beryl Institute
- Katherine Harville, Academy of Communication in Healthcare and Journal of Patient Experience
- Kathy Leonhardt, Joint Commission
- Krista Hirschmann, Enhance Communication, Academy of Communication in Healthcare
- Maria Stubbe, University of Otago
- Patrick Oben, Curana Health
- Rachel Biblow, Journal of Patient Experience
- Sheba George, Charles R. Drew University of Medicine and Science
- Stephanie Bayer, Cleveland Clinic
- Sue Kong, NHS Elect (National Health Service UK)
- Sylvie Leotin, Equify Health
- Taylor Sewell, Columbia University
- Tony Warmuth, Cleveland Clinic
- Vincenzo Andretta, University of Salerno